Benchmark Index Questionnaire

Core Questionnaire■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■Introduction1This questionnaire has been designed to help an organisation assess its competitive position.It is based on a tried and tested framework of assessing organisations in a comprehensive manner.The questionnaire focuses on a number of performance measures, which range from financial and operational areas through to the following commonly accepted factors of measuring business excellence:• • •Leadership Policy and Strategy People• • •Partnerships and Resources Processes Customer Results• • •People Results Society Results Key Performance ResultsThe data collection process involves both quantitative and qualitative measures of performance, giving a comprehensiveinitial analysis of an organisation’s situation. Completing the questionnaire will bring the following benefits by:• helping your organisation identify its current position and determining the best future directionand priorities• allowing comparisons with the achievements of other organisations• encouraging your organisation to monitor its progress on a regular basisScoringIn completing the questionnaire it is important to be honest and objective. The purpose is not to make your company lookbetter than it really is, but to record an objective and dispassionate view that could be supported by tangible evidence ifasked for. Inaccurate answers will lead to erroneous results and will limit the value for your ...