P1072007 Etude CRM 2007 V2
Ybenjelloun
E T U D E M U L T I C L I E N T F r e n c h C R M M a r k e t F o r e c a s t a n d A n a l y s i s 2 0 0 7 - 2 0 1 1 Anne-Marie Abisségué Yasmina Benjelloun Filing Information: Juillet 2007, IDC #FR 229 Market Analysis IDC France : 124, Bureaux de la Colline, 92213 Saint-Cloud Cedex, France. Téléphone : 33.1.55.39.61.00 Fax : 33.1.55.39.61.01 S O M M A I R E P In This Study 1 Methodology ............................................................................................................................................. 1 Forecast Information Sources............................................................................................................ 1 The Forecasting Process............................................................................................................ 1 Company-Level Data Collection ................................................................................................. 1 Important Notes.......................................................................................................................... 1 Exchanges Rates ....................................................................................................................... 2 Market Definitions ................................................................... ...