Making Relationships Work at Work
Richard Fox
A comprehensive and practical guide to all the main aspects of building great relationships at work.
Ø The only book that covers, and in a comprehensive way, all the main aspects of building great relationships at work
Ø A pick-up-and-go book full of practical strategies, tips and tools
Ø The book is based on the author’s highly extensive and deep experience of business, management and personal and inter-personal skills.
About this book............................................................... vii
Part one: Building the foundations: the must haves...........1
1 It’s all about relationships............................................3
2 The master builder lays the foundation stone:
rapport and trust.........................................................15
3 Is it just me? Working with different
personalities................................................................35
4 Mind-sets and relationships........................................55
5 Communicating from the inside out.........................77
6 Listening heart and soul.............................................99
Part two: Handling the everyday stuff........................... 117
7 Things we haven’t talked about: how are we
going to work together and what are our
values? .......................................................................119
8 No-con, no-sham influencing..................................129
9 Getting going and keeping going: motivating
myself and others......................................................147
10 My best self: making the most of my strengths.......161
11 The art of good feedback:
feedback for learning...............................................175
12 How come I’m doing what you could be doing?
Delegating without resentment...............................197
Part three: Succeeding in special circumstances............ 211
13 Is there anybody out there? Working in a
dispersed or virtual team..........................................213
14 Ouch! That wasn’t nice! Handling challenging
relationships..............................................................227
15 The riches of diversity..............................................249
The stepping up toolkit.....................................................267
Conclusions................................................................... 271
Author’s biographical details......................................... 273
Informations :
Editeur :
Auteur(s) :
Richard Fox
Nombre de pages :
164